We understand that this is a stressful and uncertain time for most Australians. While we are all staying in to keep our communities safe and healthy, PD Insurance is still offering the same helpful service our customers have come to expect from us. To help us help you better, we invite all our policyholders to skip the queue by using our online portal if your enquiry is not urgent. You can do this by logging into your account here.
If you have an urgent enquiry or simply prefer to speak to one of our friendly staff, you can reach us on 1800 776 473
We understand the importance of retaining your insurance to protect your car during this uncertain time. For this reason, we will work one-on-one with our policyholders to ensure we provide the support you need if you’re experiencing financial hardship. Depending on your circumstances, we can potentially offer you alternative payment options or deferred payment. If you’d like to enquire about our financial hardship support, please contact us on 1800 776 473.
If you would like to find out how you may be able to save on your existing PD Insurance car insurance policy, call us for a free car insurance health check. Our Customer Service Consultants can perform a full review of your policy and explore several ways to help you save including adjusting your excess, changing premium payments from annual to monthly, updating your claims history or changing your driving preferences if you no longer use your car for work*.
* Terms and conditions apply. The savings options available depend on various factors associated with your policy, which will be assessed by PD Insurance staff. Offer may be withdrawn at any time.
Following the government’s increased health warnings regarding COVID-19, we have enacted extra precautionary measures to protect the safety of our staff. We are trying our best to prevent this from impacting the service that you have become accustomed to, but you may experience slight service delays due to reduced staff numbers within our call centres.
Please remember, you can quote, buy and manage your policy online 24/7 without delays. You can also chat to our consultants via the chat facility on our website, and contact us via our contact page.
We encourage you to use these digital options wherever possible.
Thank you for your understanding.