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In the event of a claim, who chooses the repairer?

In the event of a claim requiring the repair of your car, Progressive will choose the repairer. We have carefully selected these preferred repairers and depending on your location at the time of a claim, Progressive will work with you to find one that best suits your needs.

By using a Preferred Repairer, you will not require multiple quotes, will receive a lifetime repair guarantee on the repairs authorised, and will typically get your car back sooner. Please note that Progressive routinely reviews our preferred repairer list to ensure high quality service and maximum assistance in the event of a claim.

For more information about how we handle claims, please see the Making a claim section in our Product Disclosure Statement.