Get answers to all your questions

Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

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How do I add a claim to my policy?

  • Login to your online account using your email address and password
  • On the ‘MyProgressive’ page choose 'Add/Update Driver' and pick the date for your change (today) and click ‘Continue’
  • Choose 'Update Driver'
  • Select 'Yes' for the question "In the past 5 years, has this driver had any insurance claims?"
  • Select the type of incident and enter the month and year of the incident
  • Click 'Add to Policy' then click Continue to see a summary page
  • Click ‘Continue’ to see updated billing information
  • Select 'No' for the question 'Would you like to make any additional changes to your policy?'
  • If you would like to make the change active and generate the proper documents, click 'Submit Changes' or you may click 'Cancel Changes' to void the transaction.

Please note: Your credit card may have to be authorised for an immediate payment should the change cost more. This will be available on the ‘MyDocuments’ page. You will know your change is complete when a revised Certificate of Insurance is generated.