Get answers to all your questions

Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

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How do I change my address?

  • Login using your email address and password
  • On the ‘MyProgressive’ page choose 'Update Policy' next to the address and contact details, and pick the date for your change (either today or tomorrow) and click ‘Next’
  • Scroll down to the ‘Mailing Address’ section and click on the 'Edit' field
  • Fill in your new address information and click ‘Continue’ to see a summary screen
  • Click ‘Continue’ to see updated billing information
  • Select 'No' for the question 'Would you like to make any additional changes to your policy?'
  • If you would like to make the change active and generate the proper documents, click 'Submit Changes' or you may click 'Cancel Changes' to void the transaction.

Please note: Your credit card may have to be authorised for an immediate payment should the change cost more. A revised Certificate of Insurance will be generated and available under MyProgressive / MyDocuments to show you have officially made the changes.