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Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

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Does my policy cover a replacement vehicle?

Progressive policies can only be written in an individual's name, not in a company name. If the policy can be written in an individual's name and the vehicle use is not listed in the exclusion section of the Product Disclosure Statement, then we can provide cover. Please note that if a regular driver of the insured vehicle is not listed on the policy, they will not be covered.

For a complete list of policy exclusions, please refer to the General exclusions section of our Product Disclosure Statement.

If a policy needs to be in the company name or an exclusion applies, please contact the Financial Ombudsman Service (FOS) at www.fos.org.au or by phone on 1800 367 287 for information on other insurers who may be able to help you.